A Primer on Corporate Values

Corporate values articulate what guides an organization's behavior and decision making. They can boost innovation, productivity, and credibility, and help deliver thereby sustainable competitive advantage. However, a look at typical statements of corporate values suggests much work remains to be done before organizations draw real benefits from them. (No. 87 | June 2010)

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The Critical Incident Technique

Organizations are often challenged to identify and resolve workplace problems. The Critical Incident technique gives them a starting point and a process for advancing organizational development through learning experiences. It helps them study "what people do" in various situations. (No. 86 | May 2010)

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