Exit interviews provide feedback on why employees leave, what they liked about their job, and where the organization needs improvement. They are most effective when data is compiled and tracked over time. The concept has been revisited as a tool to capture knowledge from leavers. Exit interviews can be a win-win situation: the organization retains a portion of the leaver’s knowledge and shares it; the departing employee articulates unique contributions and leaves a mark. (No. 2 | October 2008)
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